Troubleshooting

Common Issues

Login page "flashes" in Lime Portal

Description

When trying to log in, everything looks fine and the page reloads when trying to log in. But you get stuck on the login page after reloading.

Solution

This is most likely related to object access. Check the logs in Lime Portal and you should see a 403 error returned by the Lime Object API. This is because once logged in and redirect, the request is routed through a middleware which fetches the limeobject again. This to make sure the logged in user exists, and the user is not someone trying to bypass the authentication.

Solve it by granting read permission on the specifed limetype(e.g. coworker/person), to the user in question.

Error when trying to log in

Description

The request fired when trying to log in returns an error.

Solution

This is most likely a configuration problem. Have a look at the logs in Lime Portal and see if you can find any log statement from the request. If you're not able to find something definitive that identifies the error, look at the application config. Make sure the relation fields that you have configured(e.g. personal_number_prop when using BankID) exists.